Frequently Asked Questions

Yes, we do require a temperament evaluation for dogs before their first boarding stay, especially if they'll be participating in group play. This brief evaluation helps us understand your dog's personality, play style, and comfort level with other dogs and new environments. The evaluation typically takes about 30 minutes and can be scheduled prior to your boarding date.

For cats, we assess their comfort level during the check-in process, noting their preferences for interaction and handling. This personalized approach allows us to place your pet in the most appropriate accommodation and ensure they receive care tailored to their unique needs. The evaluation is a one-time requirement, though we may recommend a re-evaluation if there have been significant changes in your pet's behavior or after an extended absence from our facility.