Question 1

What are your boarding rates for dogs and cats?

Accepted Answer

At Camp Furry Paws, our boarding rates are designed to be affordable while ensuring your pet receives exceptional care.

For dogs, our standard overnight boarding rate is $35 per night, with discounts available for extended stays (weekly rate of $210, saving you $35).
For cats, our boarding rate is $25 per night, with a weekly rate of $150.

We also offer multi-pet discounts for families boarding more than one pet, with a 10% discount on the second pet from the same household. Our rates include regular playtime, feeding, medication administration (if needed), comfortable bedding, and daily photo updates so you can see how your furry family member is enjoying their stay.

Question 2

What forms of payment do you accept?

Accepted Answer

Camp Furry Paws accepts a variety of payment methods to provide convenience for our clients. We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept cash, personal checks (with valid ID), and mobile payment platforms such as Venmo, PayPal, and Apple Pay.
For regular clients or those booking extended stays, we offer the option to keep a credit card on file for easy billing through our Pet Portal. We require a deposit at the time of reservation (typically one night's stay for regular periods and 50% of the total for holiday periods), with the remaining balance due at pickup. For clients booking stays longer than two weeks, we offer the option of weekly billing rather than a single payment at the end of the stay.
Please note that any unpaid balances must be settled before pets can be released, though we're always willing to work with clients facing unexpected financial circumstances.

Question 3

Do you offer any discounts for extended stays?

Accepted Answer

Yes, Camp Furry Paws offers tiered discounts for extended boarding stays to make longer trips more affordable for our clients. For dogs, stays of 7-13 nights receive a 10% discount off our standard nightly rate, 14-20 nights receive a 15% discount, and stays of 21 nights or longer receive a 20% discount. Similar discounts apply for cat boarding, making extended boarding more economical while ensuring your pet receives the same high-quality care throughout their stay.

These extended stay discounts are automatically applied to your bill and can be combined with our multi-pet discount for families boarding more than one pet. We also offer special monthly rates for clients needing long-term boarding arrangements, such as during extended work relocations, home renovations, or family emergencies. For military personnel deploying or traveling for training, we offer additional special rates—please inquire about our military discount program when booking your pet's stay.

Question 4

Is there a discount for multiple pets from the same family?

Accepted Answer

Yes, Camp Furry Paws offers a multi-pet discount for families boarding more than one pet from the same household. For families boarding two pets, we provide a 10% discount on the second pet's stay.
For families with three or more pets, we offer 10% off the second pet and 15% off the third and any additional pets. This discount applies to both dog and cat boarding services and is available year-round, including during holiday periods.
Our multi-pet discount reflects the efficiencies of caring for pets from the same family while recognizing the trust you place in us by entrusting multiple beloved family members to our care.
If your pets require separate accommodations or special handling, please discuss this with our staff, as additional services may affect the discount structure.

Question 5

What is the check-in/check-out process like?

Accepted Answer

The check-in process at Camp Furry Paws is designed to be thorough yet efficient. When you arrive, you'll be greeted by our front desk staff who will verify your reservation and review your pet's information.
For first-time guests, we'll collect detailed information about your pet's routine, preferences, medical needs, and emergency contacts.
You'll need to provide proof of vaccinations if we don't already have them on file. We'll then review and sign our service agreement and collect your payment information. After paperwork is complete, one of our pet care specialists will meet your pet and escort them to their accommodation, helping them settle in with any items you've brought from home.
Check-out is similarly straightforward—our staff will have your pet ready at your scheduled pickup time, provide a brief report on their stay, return any medications or personal items, and process any remaining charges.
We recommend allowing about 15 minutes for a first-time check-in and 5-10 minutes for checkout. To streamline future visits, we keep your pet's information and preferences on file for subsequent stays.

Question 6

What should I bring when boarding my pet at Camp Furry Paws?

Accepted Answer

We ask that you bring your pet's regular food in pre-portioned bags or containers labeled with your pet's name and feeding instructions to maintain their routine and prevent digestive upset. If your pet takes medications, please bring them in their original containers with clear dosage instructions.
We're happy to administer medications at no additional charge as part of our standard boarding services. You're welcome to bring one or two familiar items that smell like home, such as a favorite blanket or toy, to help your pet feel comfortable.
However, please note that while we take the utmost care with personal items, we cannot guarantee they won't become lost or damaged during your pet's stay. For safety reasons, we don't accept rawhide chews, rope toys, or items with small, detachable parts that could pose a choking hazard.

Question 7

Do you offer pick-up and drop-off outside of regular business hours?

Accepted Answer

Yes, Camp Furry Paws offers flexible pick-up and drop-off options to accommodate our clients' varied schedules. While our regular office hours are from 9:00 am to 5:00 pm Monday through Friday, we understand that travel plans don't always align perfectly with standard business hours.
We offer early morning drop-offs starting at 7:00 am and late pickups until 7:00 pm by appointment with at least 24 hours' notice.
For weekend travelers, we offer Saturday pickup and drop-off between 9:00 am and 12:00 pm, also by appointment. While our office is officially closed on Sundays, we can sometimes accommodate Sunday pickups for a small additional fee with advanced arrangement.
Since our facility is staffed 24/7 for the safety and care of our boarding pets, we're able to be more flexible than many pet care facilities. We recommend discussing your specific schedule needs when making your reservation so we can ensure staff availability for your arrival or departure.

Question 8

What vaccinations are required for pets staying at Camp Furry Paws?

Accepted Answer

All pets staying at Camp Furry Paws must be current on their core vaccinations to protect the health and safety of all our guests. For dogs, we require proof of Rabies, Distemper/Parvo (DHPP), and Bordetella (kennel cough) vaccinations. For cats, we require Rabies and FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia).
Vaccination records must be provided at least 48 hours before your pet's first stay, and we maintain these records for returning guests. We understand that some pets may have medical reasons for vaccination exemptions, which we review on a case-by-case basis with documentation from your veterinarian. Our vaccination policy helps ensure that Camp Furry Paws remains a healthy environment for all our furry guests.

Question 9

Are there any breed or size restrictions for boarding?

Accepted Answer

Camp Furry Paws does not have breed-specific restrictions and welcomes dogs of all breeds and sizes. We believe in evaluating each pet as an individual rather than making assumptions based on breed.
Our facility is equipped to accommodate dogs from tiny Chihuahuas to giant breeds like Great Danes and Saint Bernards, with appropriately sized accommodations for all. While we don't restrict based on breed, we do require that all pets be spayed or neutered if over 6 months of age to participate in group Camp activities. This policy helps maintain a calmer, safer environment for all guests. Animals not currently spayed or neutered can be accepted for boarding on a case by case basis with additional cost and will be kept separate from the other animals.
Additionally, all dogs must pass our basic temperament evaluation to ensure they can coexist safely with other animals and our staff. Dogs showing severe aggression toward humans or other animals may not be suitable for our facility, but this is assessed on an individual basis, never by breed.
We're proud to offer a welcoming environment for all well-socialized pets, including those breeds that may face restrictions at other facilities.

Question 10

Can you administer medications to my pet during their stay?

Accepted Answer

Yes, our trained staff at Camp Furry Paws can administer most medications to your pet during their stay at no additional charge. We can handle oral medications, topical treatments, and subcutaneous injections (such as insulin) as long as they're provided in their original containers with clear veterinarian instructions.
Our medication administration protocol includes detailed documentation of each dose given to ensure your pet stays on their regular schedule. For pets with complex medical needs, we recommend scheduling a brief consultation before their first stay so we can discuss any special requirements or monitoring needed.
While we're equipped to handle most medication regimens, we may suggest working with your veterinarian for pets requiring intensive medical care. Please note that all medications must be checked in with our staff during drop-off, along with written instructions including dosage, timing, and any special administration methods.

Question 11

What happens if I need to extend my pet's stay unexpectedly?

Accepted Answer

We understand that travel plans can change unexpectedly, and Camp Furry Paws will make every effort to accommodate extensions to your pet's stay. If you need to extend your pet's boarding time, we ask that you contact us as soon as possible so we can check availability, especially during busy periods.
In most cases, we can easily accommodate extensions of a few days with little notice. For your peace of mind, we recommend providing an emergency contact who is authorized to make decisions about your pet's care in case you're unable to reach us directly. If you're unable to contact us before your scheduled pickup time, rest assured that we will continue caring for your pet until we hear from you - we never leave pets without proper care regardless of circumstances.
While we do our best to maintain your pet's same accommodation during extensions, during very busy periods this might require relocating them to a different—but equally comfortable - space within our facility. There is no penalty fee for extending stays, though standard boarding rates will apply for the additional days.

Question 12

How far in advance should I book boarding during holidays?

Accepted Answer

We recommend booking your pet's holiday stay at Camp Furry Paws as early as possible, ideally 4-6 weeks in advance for major holidays such as Christmas, Thanksgiving, Spring Break, Memorial Day, and Fourth of July. These periods fill up quickly, and we maintain a strict capacity limit to ensure each pet receives proper attention and care during their stay with us.
For summer holidays and three-day weekends, we suggest booking 3-4 weeks in advance. Even for less busy holiday periods, we recommend securing your reservation at least 2-3 weeks ahead of time.
If you have a sudden change in plans and need last-minute holiday boarding, please call us directly as we occasionally have cancellations that open up space.
While we do maintain a waiting list for holiday periods, securing your spot early is the best way to ensure your pet has accommodations during these busy times.

Question 13

Do you require a temperament evaluation before boarding?

Accepted Answer

Yes, we do require a temperament evaluation for dogs before their first boarding stay, especially if they'll be participating in group play. This brief evaluation helps us understand your dog's personality, play style, and comfort level with other dogs and new environments. The evaluation typically takes about 30 minutes and can be scheduled prior to your boarding date.
For cats, we assess their comfort level during the check-in process, noting their preferences for interaction and handling. This personalized approach allows us to place your pet in the most appropriate accommodation and ensure they receive care tailored to their unique needs. The evaluation is a one-time requirement, though we may recommend a re-evaluation if there have been significant changes in your pet's behavior or after an extended absence from our facility.

Question 14

Are staff members present overnight with the animals?

Accepted Answer

Yes, Camp Furry Paws provides 24/7 supervision with staff members present on-site at all times, including overnight. We believe round-the-clock supervision is essential for pet safety and to provide immediate attention should any issues arise.
Our overnight staff performs regular checks throughout the night, monitoring all pet areas to ensure every animal is comfortable and secure. Our overnight monitoring includes checking room temperatures, ensuring all pets are resting comfortably, and addressing any special needs such as medication administration or comforting anxious pets.
The presence of overnight staff allows us to quickly respond to any emergencies or concerns, from weather events to a pet becoming ill or anxious. This continuous care is one of the features that sets Camp Furry Paws apart from pet care facilities that leave animals unattended overnight.

Question 15

What is your cancellation policy?

Accepted Answer

We understand that plans can change, and our cancellation policy is designed to be fair while allowing us to accommodate other pets when possible. For regular bookings, we require 48 hours' notice for cancellations to receive a full refund of any deposits.
Cancellations with less than 48 hours' notice may result in a charge of one night's stay or forfeiture of your deposit. Cancellations 3-6 days before the stay receive a 50% deposit refund, while cancellations with less than 3 days' notice result in forfeiture of the deposit.
For holiday periods (major holidays and peak summer months), we require a 50% deposit at booking and have a more structured cancellation policy due to high demand. Holiday reservations require 7 days' notice for cancellation to receive a full deposit refund.
We appreciate your understanding of these policies, which allow us to plan staffing and accommodate as many pets as possible during busy periods.

Question 16

What happens if my pet gets sick or injured during their stay?

Accepted Answer

The health and safety of your pet is our highest priority at Camp Furry Paws. Our staff is trained to recognize signs of illness or injury and will immediately take appropriate action if your pet shows any concerning symptoms. In case of minor issues, we'll monitor your pet closely and contact you to discuss the situation and determine the best course of action.
For more serious health concerns or emergencies, we'll transport your pet to our partner veterinary clinic or emergency animal hospital while simultaneously attempting to contact you and your emergency contact. We maintain detailed records of your pet's veterinary information and emergency contacts to ensure prompt, appropriate care.
Our staff is trained in pet first aid and can provide initial supportive care while veterinary assistance is arranged. We maintain relationships with local veterinary practices to ensure your pet receives the best possible care in any situation, and we'll keep you updated throughout the process.

Question 17

How often will I receive updates about my pet during their stay?

Accepted Answer

At Camp Furry Paws, we understand how much you miss your pet while you're apart, which is why we provide regular updates during their stay. For standard boarding, we send photo updates once daily, typically showing your pet during playtime, relaxing in their accommodation, or enjoying special attention from our staff.
These updates are typically sent via text message or email, depending on your preference. For extended stays of a week or longer, we also provide a brief mid-stay report summarizing how your pet is adjusting, their eating and activity levels, and any notable behaviors or interactions. If you'd like more frequent updates, we offer a premium update package with twice-daily photos and brief status reports for an additional fee.
Of course, if you're particularly concerned or missing your pet extra much, you're always welcome to call during office hours for a verbal update from our staff.

Question 18

What type of food do you provide, or should I bring my pet's food?

Accepted Answer

We strongly recommend that you bring your pet's regular food from home during their stay at Camp Furry Paws. Maintaining your pet's normal diet helps prevent digestive upset that can occur when switching foods suddenly. Please bring the food in pre-portioned sealed bags or containers labeled with your pet's name and feeding instructions, including portion size and frequency.
If you forget to bring your pet's food or run out during an extended stay, we keep a variety of premium-quality dog and cat foods on hand as backup options. These include options for sensitive stomachs and different life stages. However, please note that sudden diet changes can cause digestive upset in many pets, so we always prefer to use their regular food whenever possible.
For pets with prescription diets or specific medical needs, it's especially important to bring an adequate supply of their regular food, as we may not have exact matches for specialized diets.

Question 19

How do you handle pets with separation anxiety?

Accepted Answer

We take a compassionate, individualized approach to pets with separation anxiety at Camp Furry Paws. Before the stay, we encourage a pre-boarding visit where anxious pets can meet our staff and become familiar with our facility while their owners are present.
For first-time boarders with known anxiety, we recommend starting with shorter stays before progressing to longer periods. During their stay, we provide extra attention and reassurance to anxious pets through various techniques including:

more frequent one-on-one interaction with staff
strategic placement of their accommodations in quieter areas
playing calming music
providing extra comfort items from home with familiar scents
and using natural calming aids when appropriate (with owner permission)

Our staff is trained to recognize signs of stress and anxiety and will adapt their approach based on what works best for each individual pet.
For severely anxious pets, we maintain regular communication with owners and may suggest a gradual acclimation program consisting of several daycare visits before an overnight stay. This patient, understanding approach helps most anxious pets adjust successfully to boarding.

Question 20

How do you group dogs for playtime?

Accepted Answer

At Camp Furry Paws, we take a thoughtful approach to playgroup formation, considering multiple factors beyond just size. We assess each dog's play style, energy level, age, physical condition, and temperament through our initial evaluation and ongoing observation. This careful grouping ensures that dogs are matched with appropriate playmates where they can interact safely and enjoyably.
We typically maintain 3-4 primary playgroups: small/gentle dogs (under 20 pounds or low-energy), medium-sized dogs with moderate energy, larger active dogs, and seniors/special needs dogs requiring calmer interaction. Each group has a maximum staff-to-dog ratio to ensure proper supervision, typically one staff member per 8-10 dogs depending on the group's needs.
Our experienced staff continually monitors group dynamics and may move dogs between groups if we notice changing preferences or energy levels. Dogs from the same family can play together regardless of size if they're comfortable in the same group, and dogs who don't enjoy group play can receive individual playtime with staff members instead.

Question 21

How do you handle aggressive behavior between animals?

Accepted Answer

At Camp Furry Paws, our proactive approach to managing pet interactions helps prevent most aggressive incidents before they occur. Our staff is trained in canine and feline body language and can identify early warning signs of tension or discomfort.
When subtle signs of potential conflict are observed, we immediately intervene using positive redirection techniques or by separating animals before escalation occurs. In the rare event that aggressive behavior does occur, our staff follows a clear protocol: immediately separate the animals involved, assess for any injuries, document the incident, and adjust supervision or grouping plans accordingly.
Pets that display concerning behavior may be moved to individual playtime sessions rather than group play. We maintain transparent communication with pet owners about any behavioral concerns that arise during their pet's stay.
For pets with known behavioral challenges, we work with owners to develop individualized care plans that might include separate play areas, additional staff supervision, or alternative enrichment activities. This tailored approach allows us to accommodate many pets that might not thrive in less attentive facilities while maintaining a safe environment for all our guests.

Question 22

How often do boarding dogs get playtime?

Accepted Answer

Boarding dogs at Camp Furry Paws enjoy multiple supervised play sessions throughout the day, typically 4-5 sessions lasting 30-45 minutes each. Our play schedule is designed to provide a balance of exercise, socialization, and rest periods. Dogs are grouped according to size, temperament, and play style to ensure safe and positive interactions.
In addition to group play, we provide individual attention and enrichment for each dog, including short training sessions, puzzle toys, and one-on-one interaction with our staff. Senior dogs or those with special needs receive modified playtime appropriate to their energy levels and physical capabilities.
During inclement weather, dogs enjoy indoor play sessions in our climate-controlled facility. Our goal is to send your dog home happy and healthily tired from their stay with us.

Question 23

How are cats housed separately from dogs?

Accepted Answer

Our feline guests enjoy a completely separate boarding area located in a different section of our facility from our dog accommodations. This dedicated "Cat Corner" features a specially designed ventilation system to prevent dog odors and sounds from disturbing our cat guests, creating a calm, stress-free environment.
Each cat is provided with a spacious, multi-level enclosure that includes comfortable bedding, toys, scratch posts, and hiding spaces. The cat boarding area maintains a quiet atmosphere with soft music playing and natural light from windows positioned away from dog play areas.
Our staff members who care for the cats wash their hands and change their smocks before entering the cat area to minimize carry-over scents from the dog section. This careful separation ensures that our cat guests can relax completely during their stay at Camp Furry Paws.

Question 24

What cleaning procedures do you follow to prevent disease transmission?

Accepted Answer

At Camp Furry Paws, we maintain rigorous cleaning and sanitization protocols to ensure a healthy environment for all our pet guests. Our daily cleaning routine includes thorough disinfection of all kennels, play areas, food and water bowls, toys, and common surfaces using veterinary-grade, pet-safe disinfectants.
All bedding is laundered daily with hypoallergenic detergent, and we follow a strict schedule of deep cleaning procedures for all areas of the facility. Our staff follows proper hygiene protocols, including frequent hand washing between handling different pets and wearing appropriate protective gear when cleaning or handling waste.
We maintain separate cleaning tools for different areas of the facility to prevent cross-contamination between dog and cat sections. Additionally, our intake process includes verification of vaccination records and a brief health check to ensure pets showing signs of contagious illness are not introduced to the general population.
In the rare event of a contagious illness, we have isolation protocols and work closely with local veterinarians to prevent spread while ensuring affected pets receive proper care.

Frequently Asked Questions